Privacy Policy

1. Data Controller

The controller responsible for the processing of personal data through Playlisting App is Mario Zanetti, Calle Matias Perelló 19-8, 46005 Valencia (Spain), Spanish Foreign ID (NIE) X8103857Z.

For any question related to privacy, personal data or data protection, you can contact us at play@playlisting.app. For account deletion requests or removal-related matters, you may contact remove@playlisting.app.

2. Scope of Application

This Privacy Policy applies to Playlisting App, accessible through playlisting.app, app.playlisting.app and related applications, services, support systems and operational tools connected to the platform.

Playlisting App is a SaaS platform designed for therapists, facilitators, trainers and practitioners who organize playlists, sound journeys, sessions, trainings, follow-up processes and client relationships through the platform. The service may also include analytics systems, playlist management tools, private workspaces, collaborative functions, communications and integrations with external music or sound services.

3. Personal Data We May Process

Depending on how the platform is used, Playlisting App may process identifying and contact information such as name, surname, email address, telephone number, profile image, practitioner information, business or studio information and account credentials.

The platform may also process operational information related to the use of the service, including playlists, playlist metadata, session participation, feedback responses, assignments, ratings, internal notes, messages, scheduling information, training participation, notifications, technical logs, IP address, browser or device information, authentication sessions and general usage activity.

Some practitioners may voluntarily introduce information related to client well-being, emotional states, sleep-related experiences, physical discomfort, emotional feedback, therapy-related context or similar wellness-oriented information. This type of information may be considered sensitive personal data under certain regulations and is processed only within the operational context of the platform and according to the permissions and roles defined by the practitioner-client relationship.

Playlisting App does not intentionally collect more data than necessary for the operation of the service.

4. Roles and Relationship Between Practitioners and Playlisting App

Playlisting App operates as a multitenant SaaS platform where practitioners, facilitators or therapists may manage their own clients, participants, students or trainees through dedicated workspaces.

In most situations, the practitioner or therapist acts as the data controller regarding the information introduced about their clients, while Playlisting App acts as a data processor or service provider, hosting and processing the information according to the practitioner's instructions and use of the platform.

Practitioners are responsible for informing their clients about the use of the platform, obtaining any required permissions or consent, and ensuring they have an appropriate legal basis to process any information they introduce into the system.

Playlisting App provides the technical infrastructure, storage and operational tools, but does not determine the therapeutic, professional or personal relationship between practitioners and their clients.

5. Purposes of Processing

Personal data may be processed for purposes related to the operation of the service, including account management, secure access, playlist organization, session and training management, therapist-client communication, feedback collection, follow-up workflows, anonymous analytics, support, technical maintenance, platform security, operational improvements and abuse prevention.

The platform may also process playlist-related analytics and anonymized aggregated usage patterns in order to improve the functionality and understanding of how playlists and sound journeys are used within the system.

Notifications, transactional emails and operational communications may also be processed as part of the normal functioning of the platform.

6. Legal Basis

The primary legal bases for processing are the execution of a contractual or pre-contractual relationship, legitimate interest in maintaining the security and proper functioning of the service, compliance with applicable legal obligations and, where appropriate, user consent.

When practitioners introduce wellness-related or potentially sensitive information about clients, the practitioner is responsible for ensuring that an appropriate legal basis or explicit consent exists where required by applicable law.

7. Music, Audio Sources and External Content

Playlisting App may display references, metadata, previews, embeds or external links related to music, playlists or sound libraries originating from third-party services or external providers.

The platform may integrate or interact with external music or sound services such as Audius, Freesound, Jamendo, Deezer, Spotify or similar providers. In many cases, the platform only references or accesses content hosted externally and does not itself host or distribute copyrighted music files publicly.

Playlisting App does not verify or certify copyright ownership, licensing rights, public performance rights or commercial usage permissions for third-party music or sound material referenced through the platform. Practitioners remain solely responsible for verifying whether any playlist, song, sound or external source may legally be used, referenced, reproduced or shared within their jurisdiction and intended context.

8. Payments

The platform may facilitate payments through external providers such as Stripe, PayPal or other compatible payment processors. Payment information is processed directly through those providers and Playlisting App does not store complete payment card details.

9. Communications and Notifications

Playlisting App may send transactional emails and operational notifications related to the use of the service, including invitations, account activity, playlist assignments, support communications, session notifications, follow-up workflows and security-related alerts.

Push notifications may also be used where users enable them on their devices.

The platform does not currently send marketing newsletters unless a lawful basis and appropriate opt-out mechanism are implemented in the future.

10. Providers and Recipients

In order to operate the service, Playlisting App may rely on technological providers such as hosting providers, VPS infrastructure, database systems, SMTP/email providers, analytics services, push notification services and external music or sound APIs.

Depending on platform configuration and integrations, services such as Hostinger, Firebase/Google services, Apple Push Notification services, Stripe or similar providers may process operational data necessary for the functioning of the platform.

Playlisting App does not sell personal data to third parties.

11. International Transfers

Some technological providers used by the platform may involve international data transfers outside the European Economic Area. In such cases, appropriate safeguards may be used, including adequacy decisions, standard contractual clauses or equivalent lawful transfer mechanisms where required.

12. Data Retention

Data may be retained while accounts remain active, while operationally necessary for the provision of the service or during legally required retention periods.

Some information may remain blocked or archived for security, legal, audit or dispute-resolution purposes where applicable.

Anonymous or aggregated analytics may continue to exist after deletion of identifiable personal information, provided they can no longer reasonably identify any individual.

13. Security

Playlisting App applies technical and organizational measures designed to protect personal data, including HTTPS encryption, role-based access control, tenant separation, encrypted sensitive data storage, restricted access permissions, authentication systems, audit logging and private infrastructure protections.

Sensitive wellness-related information is intended to be accessible only to the practitioner responsible for the client relationship and the client who provided the information.

Although reasonable measures are applied, no digital system can guarantee absolute security. Users are responsible for maintaining secure passwords and protecting access to their accounts.

14. User Rights

Users may request access, correction, deletion, restriction, portability or objection regarding their personal data by contacting play@playlisting.app or remove@playlisting.app.

Requests will be handled according to applicable legal requirements and within legally established timeframes.

Users may also submit complaints to their local data protection authority where applicable.

15. Account Deletion

Accounts may be deleted upon request. Because the platform operates through practitioner-managed workspaces, deletion requests may require coordination between the platform and the practitioner responsible for the client relationship.

Deletion may also require identity verification in order to protect account security and prevent unauthorized requests.

Some information may remain archived or blocked where legally necessary.

16. Anonymous Analytics and Public Insights

Playlisting App may publish anonymized and aggregated playlist analytics, trends or public insights related to playlist structures, listening patterns or generalized feedback categories.

These public analytics are designed to avoid identifying individuals and should not be interpreted as medical evidence, diagnosis or therapeutic guarantees.

The platform may refuse, restrict or remove public analytics entries where privacy, copyright, legal or safety concerns arise.

17. Changes to This Policy

Playlisting App may update this Privacy Policy to reflect legal, technical or operational changes. The latest version will always be available through the platform and related websites.